Partnerships
School Holidays


To assist us with deliveries during school holidays
please indicate opening times on all orders.

International Orders
 
Order Form
Experiments

FAQs
Returns


Take a look through our most popular frequently asked questions, listed below. If you can’t find the answer you are looking for call the Step by Step Contact Centre team on 08451 25 25 50 who will be happy to help you.

 



I need advice on a product
I want to know if an item is in stock
I want to know how to Register/Open a new account
I would like a catalogue
I want to know how to order
What are the terms and conditions?
I would like to set up/refurbish a nursery
International information
Direct Delivery
Disposal of Waste Electrical Electronic Equipment- WEEE

 

I need advice on a product

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If the product description doesn't answer that all important question, click here to send a request including your telephone number and name to our product specialists. We will endeavour to respond to all requests for advice within 24 hours. Email enquiries@sbs-educational.co.uk for further information.


Can we help you with anything else?   Contact Us

 

I want to know if an item is in stock

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Our highly trained customer service operators have up-to-the-minute information on stock availability for most items in our range. Simply call 08451 25 25 50


Can we help you with anything else?   Contact Us

 

I want to know how to Register/Open a new account

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Public Bodies (including schools, hospitals, prisons, etc) and PLA/WPPA/SPPA/NIPPA members automatically qualify for a 30-day free credit account.

Private Nurseries and Trade Customers may apply for an account subject to status.
Alternatively payments can be made by cheque with order, or by most major credit/debit cards.

For more information please click here or ring 08451 25 25 50.


Can we help you with anything else?   Contact Us

 

I would like a catalogue

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To request your copy of the new Step by Step catalogue click here. We have a fantastic early years range covering all areas of the curriculum and EYFS from arts and crafts to modern foreign languages and role play, plus loads of storage and furniture solutions too.

Remember you can also browse and buy online.


Can we help you with anything else?   Contact Us

 

I want to know how to place an online order

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To place an online order with us you will need to complete the following steps:
 

  1. 1. Click on the Order Form menu button
  2. 2. Complete the order form with the details of the products you wish to purchase
  3. 3. Fill in your customer details
  4. 4. Click the submit button

 

After you have submitted your order you will receive a confirmation e-mail for your reference.

Can we help you with anything else?   Contact Us

 

What are the terms and conditions?

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To view our Terms and Conditions, click here.



Can we help you with anything else?   Contact Us

 

I am looking to set up/refurbish a nursery

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If you are planning to set up new premises, or would like guidance on refurbishing or expanding an existing set-up, our expertise and advice is completely free of charge. Step by Step consultants can give you one-to-one advice tailored to your individual circumstances. We have lists of key products collated from our research of all the set-ups and refurbishments that we have delivered in the past. You will not find better advice or guidance on product choices to support essential curricular strategies anywhere else. We even offer account and delivery management as part of our service. We can prepare and despatch order to meet your specific requirements - packed by teacher, reference or class number. Altogether, this means you can be confident that your order will meet your early year’s needs while avoiding costly exercises in trial and error.

If you are interested in knowing how Step by Step can help you set up or refurbish a nursery call 08451 25 25 50


Can we help you with anything else?   Contact Us

 

International information

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For information on international orders please Click Here

 

Can we help you with anything else?   Contact Us

 

Direct Delivery

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Delivered with care direct from the manufacturer, direct delivery items come separately from other orders. These are clearly indicated and unfortunately not available for SbS Express Delivery. Any direct delivery items that are not made to order will be delivered within 21 working days. Please see terms and conditions here



Can we help you with anything else?   Contact Us

 

Disposal of Waste Electrical Electronic Equipment- WEEE

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The United Kingdom is under an obligation to minimise the disposal of Electrical and Electronic Waste Equipment (WEEE) in domestic waste, and to encourage recycling, recovery and environmental sound disposal methods.

SBS is committed to promoting the re use, recycling and recovery of WEEE product by contributing to the VALPAK compliance scheme. WEEE Products or Packaging will be marked with a crossed out wheelie bin symbol (see below) to indicate that the product should not be disposed of in general domestic waste but disposed of through an approved WEEE scheme. For more information please see our website. or call 08451 25 25 50

WEEE



 


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International Orders
School Holidays


To assist us with deliveries during school holidays
please indicate opening times on all orders.

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