Help Delivery
If you have any questions about the delivery of our products you've come to the right place. Take a look below for all the information you may need about the different delivery options Step by Step offer.
Check before you order
We carry extensive stock to avoid delivery delays, but if you want to check availability first call our customer service team on 08451 25 25 50.
Free delivery
Delivery is free on all orders over £100 (excl VAT). For orders under £100 there is a charge of £3.95.
A small handling charge of £2 will apply to orders under £30 (ex VAT). Some larger furniture items might attract a further carriage charge of £10.
Step by Step Express Delivery (UK mainland only)
For urgent deliveries, call or fax your order before 11am and request our
Express Delivery service. So long as your item is in stock we can organise for it to be put on a 48 hour delivery service once its been dispatched. There is a flat charge of just £9.95 (+VAT) for orders of all values. Unfortunately we're unable to dispatch large furniture and large play equipment, or items delivered direct from the manufacturer
Direct delivery
Delivered with care direct from the manufacturer, direct delivery items come separately from other orders. These are clearly indicated and unfortunately not available for SbS Express Delivery. Many items can be despatched within four weeks, but please note some items may take up to eight weeks.
Made to order
Certain items are manufactured specially for you upon ordering and may take 4-6 weeks to be delivered.
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To assist with deliveries during school holidays please indicate opening times on all orders.
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