Returns
If you have any questions about the return of any of our products you've come to the right place. Take a look below for all the information you may need about what's required.
Damaged Goods and Claims
(i)If upon receipt your goods are damaged, or short delivered order notification must be made within three working days. In the event of non-delivery of a complete consignment, notification must be made to our Customer Careline within ten days of the invoice date, quoting your account number and the relevant reference number. Claims outside this period may not be accepted.
Please do not send back any goods unless requested to do so by our customer services department.
(ii)We reserve the right to make a carriage charge plus 20% handling charge, or minimum of £10 whichever is the greater, on all consignments that are refused without reason.
(iii)The company's product guarantee relates to the quality, durability and relative fitness for purpose during the first 12 months after the delivery. Goods deemed 'no longer required' due to ordering error, surplus to requirements etc. may be considered for return providing prior authorisation is obtained and goods are returned in a resaleable condition in the original packaging within the first calendar month following despatch. Where authorisation is obtained a 20% handling charge or minimum £10 whichever is greater will be charged. The company will not accept goods returned without prior authorisation or in a non-saleable condition-in such cases goods must be paid for in full by the customer.
Any Queries
Ring 08451 25 25 50 for the Step by Step helpline.
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